Value-added Services and Support

One of the most important benefits of working with ABCO Automation is the variety of value-added services that we provide to our clients, including technical support and field services for our in-house designs, as well as for third-party systems and machines.

We understand the importance of uptime and keeping systems running at optimum output. Not only do we provide technical support and field services, our clients are also provided with a complete documentation package with every system or machine that ABCO designs and builds.

For an extra fee, we will provide part level drawings for critical spares. Our 30,000 square foot metal fabrication and machining facility is positioned solely for the purpose of new in-house builds and spares for our existing client’s systems.

Services available with every project

FIELD SUPPORT SERVICES

Our teams are available to all of our clients. Service teams include mechanical technicians, electricians, controls engineers, mechanical engineers, mechanical designers, and project managers.

On-site Installation

We provide on-site installation of the systems we build. A team comprised of electrical engineers, mechanical engineers, mechanics, electricians, and project manager will assist/support the system assembly, startup, and training.

Remote Support

Many technical issues can be handled remotely, whether via phone or remotely accessing a client’s VPN network when applicable. Remote support can save thousands of dollars.

System Training

We support each automation system during the installation and start-up phase at every facility. We provide thorough documentation and training to maintain each automation system. We will continue to provide support as needed for the life of the system to maintain high operating efficiencies.

Spare Parts

Most of our metal fabrication and machining work is handled in-house, enabling exceptional quality control and fast turn-around of materials and components. Spare parts requisition is a service available to all of ABCO’s client’s machines.

DOCUMENTATION

Complete documentation packages are provided with every system that ABCO designs and builds. This package includes operators manuals, maintenance manuals, complete bill of materials, assembly drawings, and source code. For an extra fee, we will provide part level drawings for critical spares.

Project Management

Our project managers, all of whom are degreed engineers, are a team comprised of PMP-certified project leaders. They manage all phases of their projects, including concept, design, schedule, assembly, and successful installation through start-up.

Risk Assessment

Defining risk is an important element of mechanical design. We will perform a complete risk assessment to help clients mitigate potential threats. A properly performed assessment will help prevent operator injury, machine downtime, and uncover unforeseen constraints that may adversely affect the manufacturing process.

3D MODELING

As part of the concepting and designing process, we will provide clients a digital 3D model of the system to help visualize the design, the layout configuration, and assess the functionality as affected by various factors.

Laser Safety

With two full-time Laser Safety Officers on staff, we  guide clients through all the steps necessary to build a Class 1 Laser System.

Cost Evaluation and Pre-planning

Our lineup of experienced estimators, mechanical engineers, and designers are available to evaluate projects and make recommendations to improve functionality and lower the cost of the build.

PLC, Robot and Vision Programming

Our electrical engineers provide programming for a variety of disciplines. PLC programming, robotic systems, HMI applications, motion control, and vision to name a few.

Due to a heavy emphasis placed on supporting our clients and their systems, our engineering management and staff will quickly assess a customer’s need, and assign the available resources at that time. We believe that helping clients to be successful is a win for everyone involved.

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